Warranty

We support your purchase for years. If your compressor or cooling unit fails in the first year, we will replace the whole fridge.

Warrior Refrigeration has a dedicated 24/7 customer support line with access to fully qualified technicians. All fridges are backed by a 3-year warranty including full replacement in the first 12 months should the compressor or cooling unit fail. If at any time you believe there is an issue with your fridge, please call us on 1300 232 616 and dedicated staff will assist you.

If you think there is an issue with your fridge, call us and we will sort it out as soon as possible.

Terms

Due to the technical specifications of our fridges, faults and failures can only be determined upon inspection by a qualified technician authorised by Warrior Refrigeration.

Proof of installation of your Warrior fridge by a licensed technician may be requested by Warrior Refrigeration.

Should your Warrior fridge suffer a major failure within the warranty period, Warrior Refrigeration will offer an immediate replacement at our cost.

The customer is responsible for the costs to deliver their fridge to the closest service agent for inspection. Travel to the customer's address will not be covered under warranty. If there is no service agent within 100kms of the customers’ location, Warrior may negotiate a travel cost with the customer.

If the identical fault (eg: thermostat failure) occurs twice within the warranty period, you may request a refund. It may be the case that the fridge appears to have suffered the same fault twice (e.g. not cooling) however if this is a result of different components then it is deemed to be a different fault.

If Warrior Refrigeration or their authorised service agent receives a fridge for inspection under warranty, and upon testing and diagnosis finds that it is not a manufacturing fault, the customer will be responsible for the full costs of this process.

Parts and labour will be covered for manufacturing faults under warranty.